When, where, and through which channels your customers want to connect with you have changed dramatically in the past two years.
Read your free copy of our 10th annual Global Customer Engagement Report to discover how consumers are embracing new and emerging digital channels — and how quickly they’ll abandon brands that don’t deliver the goods. Among the insights:
- how video chat continues to explode
- what’s up with WhatsApp
- the drivers behind customer channel preferences
- customer engagement blunders you must avoid