Energy and utility companies can take advantage of AI to build better customer experiences and operate more efficiently.
Artificial Intelligence (AI) is already having a big effect on the energy and utilities industry. Many organizations use predictive AI within an energy CRM (customer relationship management) to monitor how often customers use their services. That information can help them make operational improvements, such as knowing when peak demand times occur and allocating resources accordingly.
With the rapid advancement of this technology over the last year, it’s time to take AI in energy and utilities to the next level with generative AI. We’ll discuss how energy and utility companies can use it to build better customer experiences and take advantage of its capabilities to operate more efficiently.
What you’ll learn:
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Beyond buzzwords: adopting generative AI in energy and utilities
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Overcoming obstacles for generative AI in energy and utilities
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Five applications of generative AI in energy and utilities
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Create hyperpersonalized energy customer experiences with generative AI