7 KPIs of world-class ITSM

Released: Oct 29, 2024 |

Length: 48 pages |

Language: English |

Resource: Whitepaper

What makes service management really work? The 2024 Freshservice IT Service Management Benchmark Report uncovers the industry-specific trends you need to gauge your service delivery efficiency and effectiveness, including: The impact of generative AI on ITSM performance How workflow automation helps achieve operational excellence The most effective channels to deliver seamless support

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